FAQ
Shipping
Maritimes:
$9 flat rate shipping is available to all maritime provinces, valid on addresses anywhere in Nova Scotia, New Brunswick, and PEI.
Orders over $180 CAD ship for free across Canada and the USA.
$5 flat rate vacuum sealed untracked lettermail is available on orders weighing less than 300g containing skeins or braids of fibre. For maritime provinces, use code "MARITIME-LETTER" to access this rate.
Rest of Canada:
Flat rate tracked shipping is available for $15, and shipping is free on orders of over $180. Real-time shipping rates with Canada Post are calculated at the checkout.
$5 vacuum sealed untracked lettermail is available on orders weighing less than 300g. Use code "LETTERMAIL" at the checkout to access a discounted shipping rate.
Yarn cones and cakes do not qualify for vacuum-sealed shipping and must be sent as parcels, even if they weigh less than 300g.
To open your vacuum sealed package carefully cut the corner of the bag, taking care to avoid cutting your items, and allow your yarn or fibre to poof back up to its original state. 115g skeins will be sent untwisted, and will need to be twisted or wound into a cake on arrival.
USA:
Orders over $180 CAD ship for free across Canada and the USA.
Real-time rates for multiple shipping services are available at the checkout. Shipping tends to be $9-15 USD. Orders shipped via Small Packet Air do not include a tracking number.
All customs and/or import fees if they occur are the responsibility of the buyer.
International:
International orders are shipped via Small Packet International Air, which does not include a tracking number. Shipping is calculated automatically at the checkout.
All customs and/or import fees if they occur are the responsibility of the buyer.
Currency & Payment Processing:
All prices are in CAD dollars, this can be adjusted by using the menu at the bottom of the page. Payment is processed via Shopify, Google Pay, Apple Pay, or PayPal.
As of February 1st 2021, we are required to collect and remit tax on all Canadian orders. Our HST# is 784 545 543.
Processing Times:
Unless otherwise noted in the product listing, all orders will be processed and shipped within 5-7 business days. All items are ready to ship, with the exception of pre-order items.
This does not apply to Wholesale Orders. To apply for wholesale, or for further information on wholesale processing times, please contact us.
Packaging:
Most orders are shipped in mailers made from 100% recycled post-consumer and post-industrial content. These mailers can be recycled anywhere you can recycle #4 plastic. All other orders are shipped in cardboard boxes with your items in a zip top plastic bag, sealed with tape made from 100% FSC certified recycled paper.
Returns:
All items are final sale. If you are experiencing an issue with an item from House of Wool, please reach out to us at info@houseofwool.ca and we will do what we can to provide support.
Product Questions:
Dye Lots & Colourways:
Some variation is natural, even within dye lots. We recommend alternating skeins for ideal colour blending in your projects.
Hand dyed fibre is dyed in lots of 4, all colourways on fibre are semi-repeatable or one of a kind. If a colourway can be created again, it will be specified in the product description. Variation within dye lots is to be expected, we recommend mixing up your braids for multi-braid spins for ideal consistency in your final handspun yarn.
We strive to take as colour accurate photos as possible, however because each screen display differs and each product is hand dyed, slight variation may occur.
Winding Skeins:
All yarn ships in a skein (or hank) format. To wind a skein into a cake or ball, it is recommended to use a swift and ball winder. If you don't have a swift, two chairs positioned back to back, with the skein looped around the backs works well too. The most important thing to to make sure that your skein is placed around something, preferably with a bit of tension, so that you can wind it into a ball without tangling the skein. Knitting directly from the skein can lead to tangles, and unfortunately do not qualify for returns.
Washing Instructions:
We recommend that items made from wool or wool blends are hand washed in cool water to extend the life of your finished object. Superwash merino yarn can be washed in a conventional washing machine on gentle, and laid flat to dry at your own risk. Non-superwash and untreated yarn should always be hand washed.
Cotton, Linen, Cottolin, and Recycled Eco Jeans are all machine washable and can be tumble dried as desired.
Items made with hand dyed yarn shouldn't bleed excessively, however a small amount of colour leeching into the wash water is normal on their first or second wash. Bright or dark colours are more likely to bleed, please take extra care when washing them, and please keep in mind that wool wash can cause excess bleeding in some circumstances (testing for colour fastness is typically recommended on the bottle of most wool washes.)